Frequently Asked Questions

IS IT POSSIBLE TO SHOP IN PERSON?

Our studio is located in an elegant 1909 apartment in the Upper East Side Historic District.

We invite you to schedule an in-person appointment to explore works by our artisans, have a fitting, and discuss bespoke commissions. If you would like to request a virtual or in-person appointment, please email: concierge@oldstonetrade.com

We announce our in-person pop ups on Instagram and in our newsletter.

WHEN WILL MY ORDER ARRIVE?

All our pieces are handmade-to-order to eliminate the waste of overconsumption and to generate more considered commerce. Our artisans create timeless work and that requires time and work.

The estimated delivery window for preorder pieces is located on the product page.

While we strive to honor the estimated delivery times, there are sometimes unexpected delays. Please be kind and patient — there is a human behind everything being made for you.

What is your return / refund policy?

Each piece ordered at Old Stone Trade is handmade to order for you by our community of artisans and ateliers. Once your order is processed and the making begins (after 48 hours), we can not accept returns or refunds. We work with each client closely to ensure the product is made to your specifications. We encourage sizing questions and are available to discuss any product questions. Please email concierge@oldstonetrade.com

What happens if my garment doesn't fit?

We work with each client to ensure their handmade piece fits perfectly and to their liking. If you have questions or need guidance with taking your measurements, please contact concierge@oldstonetrade.com. If you receive your garment and it requires any adjustments, we are happy to work with you on tailoring.

Please note: We can not make adjustments on garments if incorrect measurements were submitted.

Do you take bespoke commissions?

Yes! Our ateliers and artisans love working with you to make your wardrobe dreams a reality. Maybe you have a favorite childhood sweater you would like recreated or vintage textiles you would like sewn into a quilt — we will pair you with the right artisan and guide the process! Please email us to get started concierge@oldstonetrade.com

how do I sell my work on old stone trade?

OST is a small but growing collective representing the best ateliers and artisans in the world.

We love meeting new makers. If you would like to offer our work with OST, please submit an email along with a brief description of your work and portfolio to submissions@oldstonetrade.com.