Refund policy

Cancellations & Refunds

Each piece ordered at Old Stone Trade is handmade to order for you by our community of artisans and ateliers. We have a 48 hour cancellation policy, which means you have 48 hours once your order has been confirmed to request a cancellation. 

We work with each client closely to ensure the product is made to your specifications. We encourage sizing questions and are available to discuss any product questions. Please email concierge@oldstonetrade.com

To request a cancellation, you can contact us at ost@oldstonetrade.com.

If your cancellation is accepted, we will issue a refund to your original payment method within 10 business days.

You can always contact us for any return question at ost@oldstonetrade.com. 

Returns & Refunds

Due to the made-to-order nature of our products we do not accept any returns.

Issues with Fit

We work with each client to ensure their handmade piece fits perfectly and to their liking. If you have questions or need guidance with taking your measurements, please contact concierge@oldstonetrade.com. If you receive your garment and it requires any adjustments, we are happy to work with you on tailoring.

Please note: We can not make adjustments on garments if incorrect measurements were submitted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.